Welcome to Korum Store’s FAQ section! As fellow anglers, we’ve compiled answers to the most common questions about our premium fishing gear, shipping policies, and more. If you don’t find what you’re looking for, our team of fishing enthusiasts is always ready to help at [email protected].
About Korum Store
Who is Korum Store designed for?
Korum Store serves passionate anglers worldwide who appreciate quality fishing equipment. Our customers range from carp and coarse fishing enthusiasts to those who enjoy feeder fishing and general angling adventures. Whether you’re a weekend hobbyist or a tournament fisherman, we’ve got gear to match your needs.
What makes Korum Store different?
Founded by anglers for anglers, we combine premium product selection with specialized shipping solutions for fishing equipment. Unlike general retailers, we understand how to properly package rods, reels, and delicate accessories for safe transit to your favorite fishing spot.
Products & Equipment
What types of fishing gear do you specialize in?
We focus on quality equipment for various fishing styles:
- Carp fishing gear (rods, reels, bivvies, bite alarms)
- Feeder fishing equipment (rods, cages, feeders)
- Coarse fishing tackle
- Premium fishing accessories (lines, lures, bags, chairs)
- Top-brand detection equipment
How do I choose the right fishing rod?
Our product descriptions include detailed specifications about action, length, and recommended use. For personalized recommendations, email our team with details about your typical fishing environment, target species, and experience level.
Do you carry left-handed fishing reels?
Yes! Many of our reels are available in both right and left-hand retrieve models. Look for the “LH” designation in product titles or use our filters to find left-hand options.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change my order after placing it?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible once packing has begun.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, excluding some remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch with full tracking.
Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch.
All orders typically process within 1-2 business days before shipping.
Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch.
All orders typically process within 1-2 business days before shipping.
How are fishing rods packaged for shipping?
As fellow anglers, we take special care with rods:
- Rod tubes for protection
- Reinforced packaging for multi-piece rods
- Secure wrapping to prevent movement
- Fragile item labeling
What if my gear arrives damaged?
While rare due to our specialized packaging, if damage occurs, contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with all tags attached. Some exclusions apply for hygiene reasons (like certain terminal tackle).
How do I return an item?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Note: return shipping costs are the customer’s responsibility unless the item is faulty.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment provider.
Account & Technical Issues
How do I reset my password?
Click “Forgot Password” on the login page and enter your email. You’ll receive instructions to create a new password.
Why can’t I access my account?
Try clearing your browser cache or using a different browser. If issues persist, contact our support team who can verify your account status.
How do I update my account information?
Log in and navigate to “My Account” where you can update personal details, shipping addresses, and communication preferences.
Still Have Questions?
Our team of fishing enthusiasts is ready to help with any other questions about gear selection, order status, or fishing advice. Reach us at [email protected] – we typically respond within 24 hours.
Tight lines and happy fishing from the Korum Store team!